About i3

i3 Business Solutions has been perfecting managed services and professional IT consulting as a vendor-partner in Grand Rapids, for over 20 years. Our team of professionals has the experience and checklist process excellence that delivers the framework for increased productivity and the security that you need. I3 works closely with business owners and IT managers by aligning expert technicians and enterprise tools that allow our clients to focus on the workflows and applications that drive their business forward.

What we're all about

ic-accepting

Accepting

Responsibility for the challenge or delivering honest and professional business results.

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Applying

The latest technology with the right people and processes.

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Believing

That our greatest asset is our word, put forth with honesty and business integrity.

ic-encouraging

Encouraging

The right performance driven technology professionals to realize their talents.

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Giving

To and participating in charitable organizations that fit our philosophical profile.

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Serving

Our customers to add definable value.

What Makes us Different

Strategic business reviews to ensure your IT plan stays on track.

  • Pull your business forward with professional technology alignment
  • Our vCIO's and BTA's align your technology Initiatives to your business priorities.

Cloud Solutions - We’ll help pull your company to the best cloud solution.

  • Microsoft 365 specialization, Integration, and implementation

Checklist process excellence

  • Patching and task automation
  • Documented processes for proven service delivery

Managed cybersecurity services

  • Industry leading cybersecurity products designed to meet your compliance demands
  • Layered cybersecurity solutions and services built to mitigate your vulnerabilities

Rapid Restore incremental backup and recovery

  • Offsite consistency that delivers data replication for high availability.
  • Recover point and time objective (RPO & RTO) backup solutions.

Help desk support center availability from 7 AM to 6 PM daily

  • Level 1-3 help desk and support center team
  • 40+ local Grand Rapidians actively serving our client-partners

 

Our story so far

2004

21st Century Computers and Silver Lake Resources merge to form i3 Business Solutions

1-1
2004
2009

Reliability R3 Managed IT Services is launched, with Help Desk and Support Center

2
2009
2012

Achieved CompTIA Security Trustmark Certificate

3
2012
2013

EPIC Award Small Business of the Year (GR Chamber of Commerce)

4
2013
2016

Microsoft Gold Certified (Cloud Service Provider)

5
2016
2017

Brian Abraham appointed as CTO and Senior Architect

6
2017
2018

Michigan 50 Companies to Watch

7
2018
2020

Acquired Computer Alliance Inc. in Livonia, MI (i3's IBM Power Services Group)

8
2020
2021

Fortress Cybersecurity is launched (Full stack of EDR, SIEM, CMMC Framework)

9
2021
2024

Acquired CompuCraft Technology Solutions to complement our people, processes, and Apple device competencies

10
2024

Professional organizations that we're apart of:

  • Grand Rapids Chamber of Commerce
  • Grand Rapids Economic Club
  • Small Business Association of Michigan Leadership Council
  • International Association of Microsoft Channel Partners
  • M6 Technology Peer Group
  • West Michigan Peer Groups