About i3
i3 Business Solutions has been perfecting managed services and professional IT consulting as a vendor-partner in Grand Rapids, for over 20 years. Our team of professionals has the experience and checklist process excellence that delivers the framework for increased productivity and the security that you need. I3 works closely with business owners and IT managers by aligning expert technicians and enterprise tools that allow our clients to focus on the workflows and applications that drive their business forward.
What we're all about
Accepting
Responsibility for the challenge or delivering honest and professional business results.
Applying
The latest technology with the right people and processes.
Believing
That our greatest asset is our word, put forth with honesty and business integrity.
Encouraging
The right performance driven technology professionals to realize their talents.
Giving
To and participating in charitable organizations that fit our philosophical profile.
Respecting
& developing relationships with our team, customers, partners, and vendors.
Serving
Our customers to add definable value.
What Makes us Different
Strategic business reviews to ensure your IT plan stays on track.
- Pull your business forward with professional technology alignment
- Our vCIO's and BTA's align your technology Initiatives to your business priorities.
Cloud Solutions - We’ll help pull your company to the best cloud solution.
- Microsoft 365 specialization, Integration, and implementation
Checklist process excellence
- Patching and task automation
- Documented processes for proven service delivery
Managed cybersecurity services
- Industry leading cybersecurity products designed to meet your compliance demands
- Layered cybersecurity solutions and services built to mitigate your vulnerabilities
Rapid Restore incremental backup and recovery
- Offsite consistency that delivers data replication for high availability.
- Recover point and time objective (RPO & RTO) backup solutions.
Help desk support center availability from 7 AM to 6 PM daily
- Level 1-3 help desk and support center team
- 40+ local Grand Rapidians actively serving our client-partners
Our story so far
21st Century Computers and Silver Lake Resources merge to form i3 Business Solutions
Reliability R3 Managed IT Services is launched, with Help Desk and Support Center
Achieved CompTIA Security Trustmark Certificate
EPIC Award Small Business of the Year (GR Chamber of Commerce)
Microsoft Gold Certified (Cloud Service Provider)
Brian Abraham appointed as CTO and Senior Architect
Michigan 50 Companies to Watch
Acquired Computer Alliance Inc. in Livonia, MI (i3's IBM Power Services Group)
Fortress Cybersecurity is launched (Full stack of EDR, SIEM, CMMC Framework)
Acquired CompuCraft Technology Solutions to complement our people, processes, and Apple device competencies
Professional organizations that we're apart of:
- Grand Rapids Chamber of Commerce
- Grand Rapids Economic Club
- Small Business Association of Michigan Leadership Council
- International Association of Microsoft Channel Partners
- M6 Technology Peer Group
- West Michigan Peer Groups